web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / How to remotely suppor...
Microsoft Dynamics AX (Archived)

How to remotely support a Dynamics AX customer?

(0) ShareShare
ReportReport
Posted on by Kenige 215

I'm keen to support dynamics customer remotely since doing so in SAP for a long time. The method for doing this in SAP is well established in SAP, but it's not clear to me for Dynamics.

Do I simply need a terminal services connection at the customer, or can such a connection be made between the Dynamics AX client on my station and the Dynamics server on the client side (with appropriate VPN setup?)

IS there a 'support connector' or something along those lines?

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: How to remotely support a Dynamics AX customer?

    I agree with Martin,

    you have to use another software than AX for the remote connection. AX doesn't have any built in remote support.

    It could be windows remote, netsupport, teamviewer etc.

    If you have a large organisation you should probably go with one of the more well known, and secure, solutions. But if you have only a handfull of users you could use a simple software such as teamviewer or vnc to connect to the users computer.

  • Suggested answer
    Martin Dráb Profile Picture
    Martin Dráb 235,816 Most Valuable Professional on at
    RE: How to remotely support a Dynamics AX customer?

    You can also use generic tools for connection to the actual user session and collaborate directly with the user, regardless whether you use Windows Remote Assistance, RDS shadow sessions or a third-party tool such as GoToAssist.

  • Suggested answer
    Chino Profile Picture
    Chino 130 on at
    RE: How to remotely support a Dynamics AX customer?

    You can provide support through a terminal service connection. You log in to a ts server and open the AX client there.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Syed Haris Shah Profile Picture

Syed Haris Shah 9

#2
Mea_ Profile Picture

Mea_ 4

#3
KP-31070522-0 Profile Picture

KP-31070522-0 3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans