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Realtime Tracking turn off

Posted on by 135

Hi,

I want to disable realtime location in mobile tracking of Field engineer after business hours. 

So that, they wont be visible on schedule board post office hours.

Any suggestion

Regards,

Ashay

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Realtime Tracking turn off

    Hi Ashay, did you get the issue resolved?

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Realtime Tracking turn off

    In addition to Thomas' comment, check the parameter "Geo Location Expires After X Minutes" (https://docs.microsoft.com/en-us/dynamics365/field-service/geofencing ). Your schedule board might show a location that was sent some time ago.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Realtime Tracking turn off

    Make sure to follow the instructions: docs.microsoft.com/.../geofencing

    I just played with the business hours. I always get Mobile Audit entries, inside business hours they include the location, outside they don't. Just as documented.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Realtime Tracking turn off

    Can you check the Mobile Audit logs 'resco_mobileaudit' and check if these records are be generated when you sync? It may be that the schedule board is retaining the last location it allowed to sync.

  • Ashay Shingornikar Profile Picture
    Ashay Shingornikar 135 on at
    RE: Realtime Tracking turn off

    I unchecked Tuesday as Business day .. Published the solution. Then I went to schedule board,, Still I can see my resource live location.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Realtime Tracking turn off

    As a quick and easy workaround you could look at the mobile audit entity and either reject or delete records with a time stamp outside business hours.

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Realtime Tracking turn off

    Don't pay too much mind to that red message, its there for people using Resco CRM. This functionality is included if you are using Dynamics 365 Field Service.

  • Ashay Shingornikar Profile Picture
    Ashay Shingornikar 135 on at
    RE: Realtime Tracking turn off

    Hi,

    Thanks for reply.

    I know this setting but since this says needs extra license, so didnt try.but even after working hours, this shows location on schedule board.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Realtime Tracking turn off

    Have you looked at the location tracking option in Woodford?

    pastedimage1585644789656v1.png

    I know it says you need a separate license, which AFAIK is not the case. Have pinged the product manager for clarification.

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