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Allow Duplicate E-Mail Addresses

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Posted on by M. Warlich

Hi everyone

Dynamics Marketing Customer Journey prevents more than one email from being sent if multiple contacts have the same email address. Can I somehow configure that duplicates are allowed?
I realize that then e.g. two e-mails are sent to one customer where possibly even a different name is in it (but the recipient mailbox is the same), but in my case thats okay:

Any suggestions?

BR
Michael

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Kaja 5 on at

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RE: Allow Duplicate E-Mail Addresses

This was really helpful! Thank you.

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M. Warlich on at

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RE: Allow Duplicate E-Mail Addresses

Hi

Hope this will help you:

in that case, you will have to set it to "yes"

BR
Michael

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Jonas de Camargo 5 on at

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RE: Allow Duplicate E-Mail Addresses

Please, where did you find this setting? Is it in Segment or journey settings?

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M. Warlich on at

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RE: Allow Duplicate E-Mail Addresses

I think i found the setting i was looking for. "Bypass email deduplication" in Default Settings of Dynamics Marketing

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Community Member on at

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RE: Allow Duplicate E-Mail Addresses

Hi M. Warlich,

I'm not quite sure what do you want to achieve. When there are multiple contacts with the same email address, the contact would only receive one email. Do you want to make contact receive equal amount of emails?

If so, there is no setting to do this. And I think one email is rational.

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