Finance | Project Operations, Human Resources, ...

Customer phone number is not visible in Customer details page - AX2012

(0) Share

Report

Posted on by Akbarpasha

Hi All,

We are able to see the Phone number in "Contact details" for customer but the same Phone number is not appearing in the Customer details main page.

This is for few customers only as we are able to see the Phone numbers for few customers on Customer details page.

Please advise how we can analyze this issue.

Regards,

Akbar

I have the same question (0)

All responses (8)

Answers (0)

Suggested answer

Komi Siabi 13,109 Most Valuable Professional on at

Like (0)

Report

Hello,

You need to make the phone number as primary in the contact details.

Was this reply helpful? Yes No
Akbarpasha on at

Like (0)

Report

Hi Komi,

Yes, it is Primary checked in Contact information, email is also a Primary checked for the Customer.

Was this reply helpful? Yes No
Komi Siabi 13,109 Most Valuable Professional on at

Like (0)

Report

PLease, share screenshots.

Was this reply helpful? Yes No
Akbarpasha on at

Like (0)

Report

Hi Komi,

Customer details page:

Contact Information:

Was this reply helpful? Yes No
Akbarpasha on at

Like (0)

Report

Hi All,

When we are adding the Phone numbers in Contact information form, the number is not getting added into "DirPartyTable" but it is getting added into LogisticsElectronicAddress table.

And Phone numbers in Customer master form are getting displayed when the related records are exists in "DirPartyTable".

For testing, we added phone number in "DirPartyTable" manually and able to see the Phone number in Customer master form.

Not sure why the data is missing in DirPartyTable.

Please advice how we can sync the Data from LogisticsElectronicAddress to DirPartyTable - related does exists in DirPartyTable with LogisticsEclectronicAdress.

Regards,

Akbar

Was this reply helpful? Yes No
Mohit Rampal 12,565 Moderator on at

Like (0)

Report

Hi, Can you try creating primary contact type as Phone instead of email in Contact information and check if still record missing in DirPartyTable. Also, there is a table relation 'LogisticsElectronicAddress_Phone' in DirPartyTable that you can check.

Was this reply helpful? Yes No
Akbarpasha on at

Like (0)

Report

Thank you Mohit for the inputs,

We have just unchecked and checked again the "Primay" checkbox from the Contact information as the checkbox was already checked for Primary , and able to see the Phone number on Customer form.

We have just tried for one Customer record and it worked, is there any way to do for all Customer records missing the Phone numbers on Customer form, it will be time consuming task if we go one by one for missing records.

There is a relation between DirPartyTable and LogisticsElectronics table like LogisticsElectronicAddress_Phone.

Regards,

Akbar

Was this reply helpful? Yes No
CU02050428-0 on at

Like (0)

Report

Hi All,

Please provide any suggestion on this request, as I tried compiling and Sync on the tables "LogisticsElectronicAddress" and "DirPartyTable", still the Phone numbers are not visible on Customer master form, even the Phone numbers are marked as "Primary" in contact information tab.

We have just unchecked and checked again the "Primay" checkbox from the Contact information as the checkbox was already checked for Primary , and able to see the Phone number on Customer form.

We have just tried for one Customer record and it worked, is there any way to do for all Customer records missing the Phone numbers on Customer form, it will be time consuming task if we go one by one for missing records.

Regards,

Akbar

Was this reply helpful? Yes No