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719Hi all,
We've been been having frequent issues with our Agreement Invoicing and I wanted to see if other users are experiencing the same thing.
We find that after we set an Agreement to Active the Agreement Invoice Dates are generated as expected but the issues start occuring when it tries to generate Invoices. Usually it will generate the first invoice in the recurrence without issue, but then the system jobs fail and invoices are no longer automatically generated.
System Jobs:
Field Service - Generate Agreement Invoice Dates
- This system job works when we Activate the Agreement, but then it inevitably fails. We've had a few different errors but the most common one now is "This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. For information about workflow logic, see Help" (NOTE - I have also raised this specific error in a Microsoft Support Ticket)
Field Service - Generate Invoice for Agreement Invoice Date
- This system job works for the first Invoice, but then never gets triggered to create an Invoice for the remaining scheduled Agreement Invoice Dates. There's not even a failed background process to try and analyse.
We have approximately 200 Agreements and a few of them have multiple Agreement Invoice Setups (sometimes up to 4), and I would think that these numbers are too low to have an impact on the system in terms of volume or the number of system jobs being triggered.
Has anyone else experience this sort of behaving in Agreement Invoicing?
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