Knowledge Article Pop Out Error "...is missing prvReadmsdyn_kbattachment privilege."

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Since the Wave 2 release, this past weekend, our users are getting an error message when attempting to Pop-Out a Knowledge Article.

I found we were missing the new Knowledge Article Attachment entity in our custom solution. So, I added it. I can see that table in my custom solution. However, I am unable to find that entity on any tab on any of our Security Roles.

For example, I looked at the Service tab and I don't see it there:

I also checked the Service Managment tab (in fact, I checked all the tabs):

I see that Pop Out is not supported on tablet or mobile, but we are using desktop.

How can we get this fixed?

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RE: Knowledge Article Pop Out Error "...is missing prvReadmsdyn_kbattachment privilege."

Hello Leah,

I have confirmed this user has Read-Write Access Mode. The problem is, I am unable to provision read permission to the Knowledge Article Attachment entity because it does not exist in any of our Security Roles, even after I added it to our custom solution. I need to add this permission, but cannot find where to do so. Please see the screen shots I provided.

Thank you,

Dreamer2112
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RE: Knowledge Article Pop Out Error "...is missing prvReadmsdyn_kbattachment privilege."

Hi Dreamer2112,

All users meet same error? and the error has not occurred before?

In addition to checking security roles, you need also check the Access Mode for users to set to Read-Write.

Principal user (type=8) is missing prvReadXXX privilege in Dynamics CRM–You have verified user’s security role. What’s next? {CRM Tips from the vault} - Debajit's Power Apps & Dynamics 365 Blog (debajmecrm.com)