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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX Crashes in ax 2012 ...
Microsoft Dynamics AX (Archived)

AX Crashes in ax 2012 R3,DebugDiag Err Stack

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Posted on by Community Member Microsoft Employee

Hi Team,

Getting below error in ,while crash in debugdiag

TypeDescriptionRecommendation
  Error In Ax32Serv__PID__6824__Date__05_19_2018__Time_01_21_58PM__39__Second_Chance_Exception_C0000374.dmp the assembly instruction at ntdll!RtlReportCriticalFailure+8c in C:\Windows\System32\ntdll.dll from Microsoft Corporation has caused an unknown exception (0xc0000374) on thread 29

Please follow up with vendor Microsoft Corporation for problem resolution concerning the following file: C:\Windows\System32\ntdll.dll.

at Eventviewer.

Faulting application name: Ax32Serv.exe, version: 6.3.6000.4282, time stamp: 0x5a70b037

Faulting module name: ntdll.dll, version: 6.3.9600.18969, time stamp: 0x5aa29ff0

Exception code: 0xc0000374

Fault offset: 0x00000000000f1cd0

Faulting process id: 0x1bac

Faulting application start time: 0x01d3eee57a114be0

Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\MicrosoftDynamicsAX2713\Bin\Ax32Serv.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: a687abbe-5b24-11e8-80e1-e4115bdabce6

Faulting package full name:

Faulting package-relative application ID:

Is Windows issue or ax Issue??

Below is Stack error.

Function    Arg 1    Arg 2    Arg 3    Arg 4  Source
ntdll!RtlReportCriticalFailure+8c     00000000`00000030     00007ffb`15a3ed40     00000000`01210000     00007ffb`00000000   
ntdll!RtlpHeapHandleError+12     00000000`01210000     00000000`00000000     00000000`00000000     00000000`50ed5dd0   
ntdll!RtlpLogHeapFailure+a4     00000000`6f237110     00000000`00000000     00000000`6f237100     00000000`00000002   
ntdll!RtlFreeHeap+74f2f     00000000`50ed59c8     00000000`50ed5b10     80000000`00000000     00000000`5b288d17   
msvcr100!free+1c     00000004`c8053020     00000000`50ed5dd0     00000000`50ed5a48     00000000`5b288ddb   f:\dd\vctools\crt_bld\self_64_amd64\crt\src\free.c @ 51
Ax32Serv!Security::PermissionCache::TryGetCachedTablePermission+7b     00000000`50ed5dd0     00000000`000000b1     00000000`00000000     00000000`50ed5a18   
Ax32Serv!Security::PermissionCache::GetTablePermission+78     00000004`c5c9b0f0     00000000`00000000     00000000`50ed5b10     00000004`c8b26908   
Ax32Serv!Security::PermissionManager::GetTableRightsEx+bc2     00000004`c8bd60b0     00000004`c8b26908     00000004`c8bd60b0     00007ff6`0785e564   
Ax32Serv!Security::PermissionManager::GenerateFilters+d8     00000004`c6a18d80     00000004`c8bd60b0     00000000`50ed5e19     00000004`dd4b0e60   
Ax32Serv!cqlCursor::customizedWhereSql+a75     80000000`00000000     00000004`dc7f0010     00000000`50ed5ed0     00000004`e4a6d270   
Ax32Serv!SqlStmtDsc::augmentWhereTree+61     00000004`c2b80e00     00000000`50ed6290     00000000`00000000     00007ff6`07863500   
Ax32Serv!SqlStmtDsc::createSqlStmtDsc+192     00000000`01211610     00007ff6`00000000     00000000`00000001     00007ff6`07a13cb8   
Ax32Serv!SqlStmt::stmtInfo+24a     00000004`dc7f0010     00000005`04a1553f     00000000`50ed6510     00000000`4f5ca760   
Ax32Serv!SqlStmt::execute+e9     00000004`c8bd60b0     00000004`c8bd60b0     00000004`dc7f0010     00000004`e4a6d270   
Ax32Serv!SqlStmtTimed::execute+6b     00000000`00000002     00000000`50ed65a0     00000004`eec046b0     00000004`c8bd60b0   
Ax32Serv!cqlDatasourceSql::doDML+f4e     00000004`c8bd60b0     00007ff6`078f5778     00000004`eec046b0     00000004`c8bd6000   
Ax32Serv!cqlDatasourceSql::DBDUpdate+19e     00000004`dc7f0010     00000000`1abafd70     00000000`50ed7710     00000000`00000002   
Ax32Serv!cqlDatasourcePrivateMirror::DBDUpdate+3a     00000000`6ad27716     00000000`1abafd70     00000000`1abafd70     00000000`6ad27716   
Ax32Serv!cqlCursor::update_AdHoc+842     00000000`1abafd70     00000004`dc7f1178     00000000`1abafd70     00007ffb`00000002   
Ax32Serv!cqlCursor::kc_update+6e5     00000000`511e0100     00000000`00000000     00000000`50ed8939     00000000`18fc9a1c   
Ax32Serv!interpret::doInternalEval+97d     00000000`00000000     00000000`00000002     00007ff6`083a9cf0     00007ffb`ffffffff   
Ax32Serv!interpret::evalFunc+3a5     00000000`00000000     00000000`18fc9a1c     00000000`00000000     00000000`00000004   
Ax32Serv!interpret::xal_eval_func+c6b     80000000`00000000     00000000`000005e8     80000000`00000000     00007ff6`089ef050   
Ax32Serv!interpret::xal_eval_id+d0     00000004`dc7f0010     00000004`dc7f0010     00000000`000005e8     00000004`dd4cfb00   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00007ff6`00000000     00000000`00000137     00000004`dd4cfbe0   
Ax32Serv!interpret::xal_while_sym+73     00000004`dc7f0010     00000000`00000116     00000004`dd4cfb00     00000004`dd4cfb00   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00000000`00000000     00000000`00000137     00000004`dd4cfbe0   
Ax32Serv!interpret::xal_while_sym+73     00000004`dc7f0010     00000000`50ed9670     00000000`50eda500     00000000`50eda500   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00000000`00000000     00000004`dc7f0010     00000000`50eda5c0   
Ax32Serv!interpret::eval+58     00000000`00000006     00000000`00000000     00000000`50ed9660     00000000`50ed9650   
Ax32Serv!interpret::CQLEvalProc+4d3     00000004`dc7f0010     00000000`00000005     00000000`00000005     00000000`00000005   
Ax32Serv!interpret::doEval+3e3     00000000`00000005     00000000`50edb500     00000000`50eda650     00007ffb`13c33eb8   
Ax32Serv!interpret::evalFunc+2ca     00000000`00000000     00000000`646f5c40     00000004`e6e54d70     80000000`00000000   
Ax32Serv!interpret::xal_eval_func+c6b     80000000`00000000     00007ff6`07c0aa7a     80000000`00000000     00000000`50eda650   
Ax32Serv!interpret::xal_eval_id+d0     00000004`dc7f0010     00000004`dc7f0010     00000000`50eda650     00000000`50edb500   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00000000`00000000     00000004`dc7f0010     00000000`50edb5a0   
Ax32Serv!interpret::eval+58     00000000`00000001     00000000`00000000     00000000`50eda640     00000000`646f5b00   
Ax32Serv!interpret::CQLEvalProc+4d3     00000004`dc7f0010     00000000`00000005     00000000`00000005     00000000`00000005   
Ax32Serv!interpret::doEval+3e3     00000000`00000005     00000000`50edc700     00000000`50edb690     00007ffb`13c33eb8   
Ax32Serv!interpret::evalFunc+2ca     00000000`00000000     00000004`ea1333e5     00000004`e6e54d70     00000000`00000000   
Ax32Serv!interpret::xal_eval_func+c6b     80000000`00000000     00000000`00000000     80000000`00000000     00007ff6`089ef050   
Ax32Serv!interpret::xal_eval_id+d0     00000004`dc7f0010     00000004`dc7f0010     00000000`50edb690     00000000`50edc700   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00000000`00000000     00000004`dc7f0010     00000000`50edc7d0   
Ax32Serv!interpret::eval+58     00000000`00000004     00000000`00000000     00000000`50edb680     00000000`50edb690   
Ax32Serv!interpret::CQLEvalProc+4d3     00000004`dc7f0010     00000000`00000002     00000000`00000002     00000000`00000002   
Ax32Serv!interpret::doEval+3e3     00000000`00000000     00000000`00000002     00007ff6`083a9d38     00007ffb`ffffffff   
Ax32Serv!interpret::evalFunc+2ca     00000000`00000000     00007ff6`089e8d84     00000000`00000000     00000000`00000000   
Ax32Serv!interpret::xal_eval_func+c6b     00000004`dc7f0010     00000004`dc7f0010     00000004`d7259a50     00007ff6`07a1fee5   
Ax32Serv!interpret::evalCursorFunc+7a     00000004`c8bd1d50     00000004`dc7f0010     00007ff6`089e8d84     0000ef22`28e08e61   
Ax32Serv!cqlCursor::DBDDelete+a5     00000000`00000000     00000000`00000004     00000000`50edc629     00000000`50edc578   
Ax32Serv!cqlCursor::deleteAll+50a     00000004`dc7f0000     00000004`dc7f0010     00007ff6`0000ffe4     00007ff6`0000ffe4   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00000000`00000000     00000004`dc7f0010     00007ff6`083c7af0   
Ax32Serv!interpret::xal_switch_sym+ff     00000000`00000000     00000004`dc7f0010     00000000`50edc900     00000000`00000000   
Ax32Serv!interpret::evalLoop+167     00000004`dc7f0010     00000000`00000000     00000004`dc7f0010     00000000`00000000   
Ax32Serv!interpret::eval+58     00000000`00000006     00000000`00000000     00000000`50edc8f0     00000000`50edc8e0   
Ax32Serv!interpret::CQLEvalProc+4d3     00000004`dc7f0010     00000000`00000002     00000000`00000002     00000000`00000002   
Ax32Serv!interpret::doEval+3e3     00000000`00000000     00000000`00000002     00007ff6`083a9d38     00007ffb`ffffffff   
Ax32Serv!interpret::evalFunc+2ca     00000000`00000000     00007ff6`089e8d84     00000000`00000000     00000000`00000000   
Ax32Serv!interpret::xal_eval_func+c6b     00000004`dc7f0010     00000004`dc7f0010     00000004`d7259a50     00007ff6`07ae0017   
Ax32Serv!interpret::evalCursorFunc+7a     00000004`dc994c80     00000004`dc7f0010     00007ff6`089e8d84     00000000`7ee0f550   
Ax32Serv!cqlCursor::DBDDelete+a5     00000004`dc7f0010     00000000`00000000     00000000`50ede489     00000004`dc994c80   
Ax32Serv!cqlCursor::kc_DBOpInTransaction+6f     00000004`dc994c80     00000004`dc7f0010     00000000`00000000     00000000`00000000   
Ax32Serv!interpret::doInternalEval+97d     00000000`00000000     00000000`00000002     00007ff6`083c4780     80000000`00000000   
Ax32Serv!interpret::evalFunc+3a5     00000004`dc7f1100     00000004`cc12e664     00000000`00000000     00000000`7ee0f504   
Ax32Serv!ServerEvalFunc+9fb     00000000`00000000     00000000`50edeca0     00007ff6`079c66e0     00000000`0000001e   
rpcrt4!Invoke+73     00000000`50edebf0     00007ff6`083e5bc2     00000004`ccd53f50     00000000`50edeac0   
rpcrt4!NdrStubCall2+35e     00000000`50edef38     00000000`0c61aa10     00000000`80090301     00007ffb`1228b760   
rpcrt4!NdrServerCall2+1a     00007ffb`12b26e20     00007ffb`00000001     00000000`00000002     00007ffb`12b12070   
rpcrt4!DispatchToStubInCNoAvrf+33     00000000`22593b70     00000000`00000032     00000000`50edf020     00000000`00000001   
rpcrt4!RPC_INTERFACE::DispatchToStubWorker+190     00000000`22593b70     00000000`000000af     00000004`00000000     00000004`ccd53df0   
rpcrt4!OSF_SCALL::DispatchHelper+186     00000004`fd163128     00000004`fd162f20     00007ffb`1535ebe4     00000004`ccd53df0   
rpcrt4!OSF_SCALL::ProcessReceivedPDU+3ac     00000004`0000022a     00000000`00000000     00000000`00000018     00000004`ccd53df0   
rpcrt4!OSF_SCALL::BeginRpcCall+123     00000004`fd162f20     00000000`50edf320     00007ffb`1535ebe4     00000000`010e9aa0   
rpcrt4!OSF_SCONNECTION::ProcessReceiveComplete+2a4     00007ffb`1533a900     00000000`00000728     00000000`0000029c     00000000`0000029c   
rpcrt4!CO_ConnectionThreadPoolCallback+13c     00000000`0c5aa270     00007ffb`15339930     00000000`00000000     00000000`00000000   
KERNELBASE!BasepTpIoCallback+59     00007ffb`12d44c90     00000000`00000000     00000000`7ffe03b0     00007ffb`00000000   
ntdll!TppIopExecuteCallback+182     00000000`00000004     00007ffb`00000000     00000004`fd163180     00000000`50edf6b0   
ntdll!TppWorkerThread+8b4     00000000`00000000     00007ffb`15948a10     00000000`0c5aa270     00000000`00000000   
kernel32!BaseThreadInitThunk+22     00007ffb`13c313b0     00000000`00000000     00000000`00000000     00000000`00000000   
ntdll!RtlUserThreadStart+34     00000000`00000000     00000000`00000000     00000000`00000000     00000000`00000000   


Is it case of Custom roles

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: AX Crashes in ax 2012 R3,DebugDiag Err Stack

    Please download and update to the latest 6.3 kernel Build. 

    Hi The above crash issue I resolved with latest Kernel Update(Binary).I was Having AX 2012 R3 CU13.


      Below KB worked for me .
    KB 4230302 .

    Or better raise a ticket to microsoft to analyse the Dump.Use some Crash dump analysis tool to get the Trash like ,DebugDiag etc.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: AX Crashes in ax 2012 R3,DebugDiag Err Stack

    Hi Hammad,

    Which AX version you facing this issue?

    My AX R3 Cumulative Update 11, also facing same issue.

    Thanks.

  • Mea_ Profile Picture
    Mea_ 60,278 on at
    RE: AX Crashes in ax 2012 R3,DebugDiag Err Stack

    Hi Hammad Ali Khan,

    Try to install KB 4089071 fix.lcs.dynamics.com/.../1178567

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: AX Crashes in ax 2012 R3,DebugDiag Err Stack

    Debugging mode enabled on your AOS?

    Is this happening while performing any specific activity or randomly?

  • Hammad Ali Khan Profile Picture
    Hammad Ali Khan 35 on at
    RE: AX Crashes in ax 2012 R3,DebugDiag Err Stack

    Hi Sanjay,

    Have your issue resolved? If yes, please share the solution as i am also facing this issue while trying to analyze dump file.

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