web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

HTML code embedding in a client email

(0) ShareShare
ReportReport
Posted on by

I am encountering an issue where external clients are seeing HTML code embedded in the body of an email sent directly from Dynamics. It is quite ugly. What can I do to stop this from happening?

I have the same question (0)
  • cloflyMao Profile Picture
    25,210 on at

    Hi Cebil,

    How do these external clients open email? By open it directly in online website or in a local client such as Outlook or Windows Mail application? 

    Please also check whether HTML code had display samely in your sent email activities records,

    pastedimage1574219228987v1.png

    and try to copy issued content with HTML code into HTML editor mode and send a test email again.

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 81 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans