Master data in common is not being shown to one user

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Posted on by Shabir Ahmad

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Dear Experts,

Why master data in common is not being shown to one user, even i gave all the roles to home.

Best Regards,

Shabir Ahmad

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Gunjan Bhattachayya 35,423 on at

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Shabir,

Did you assign the correct legal entity for the user? In your screenshot, the AX sessions in the background have the Legal entity "JAD", but the one in focus says "LIVE".

In case the settings are correct, you might try to reset the usage data from User options form.

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MuthukumaranAX 2,903 on at

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Hi, is the same user able to see the data in any other legal entity? How did you get the data to new legal entity?

Thanks

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Ludwig Reinhard Microsoft Employee on at

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Hi Shabir,

In addition, can you check what has been modified in this form?

The message ... 86 > MSG_GRIDISEMPTY does not look like a standard message.

Best regards,

Ludwig

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Shabir Ahmad 3,110 on at

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Dr. Ludwig Reinhard,

There is no modifiction on this form for all other users anything is ok. Just for this user.

Best Regards,

Shabir Ahmad

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Shabir Ahmad 3,110 on at

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MuthukumaranAX ,

We have only 1 legal Entity. I add one image from another server .

Best regards,

Shabir Ahmad

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MuthukumaranAX 2,903 on at

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It seems to be security related issue but as you have mentioned that the user has all the roles and privileges.

Can you try to delete and add the user again and see?

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Gunjan Bhattachayya 35,423 on at

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Shabir,

Did you try resetting the "usage data"? In case there are no customizations, persorming this action and restarting the client should resolve the issue.

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Shabir Ahmad 3,110 on at

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Hi Gunjan Bhattacharyya,

Usage data button is not showing??

best Regards,

Shabir Ahmad

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Gunjan Bhattachayya 35,423 on at

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Shabir,

Login using an admin account.

Go to System admin > Users. Choose the User id and go to user options.

Check if you can see the usage button there.

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Shabir Ahmad 3,110 on at

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Gunjan Bhattacharyya ,

For admin user it showing that button.

Best Regards,

Shabir Ahmad

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