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Answered

Master data in common is not being shown to one user

Posted on by 2,988

POListIsEmpty.png

Dear Experts,

Why master data in common is not being shown to one user, even i gave all the roles to home.

Best Regards,

Shabir Ahmad

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: Master data in common is not being shown to one user

    Gunjan Bhattacharyya

    this work out the issue

    Go to System admin > Users. Choose the User id and go to user options.

    Shabir

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: Master data in common is not being shown to one user

    Shabir,

    Can you reset the usage data from the usage data form?

    After that, restart the client (from the user account facing the issue) and check if you can see the data now.

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: Master data in common is not being shown to one user

    Gunjan Bhattacharyya ,

    For admin user it showing that button.

    Best Regards,

    Shabir Ahmad

  • Verified answer
    Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: Master data in common is not being shown to one user

    Shabir,

    Login using an admin account.

    Go to System admin > Users. Choose the User id and go to user options.

    Check if you can see the usage button there.

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: Master data in common is not being shown to one user

    2451.usage-data.png

    Hi Gunjan Bhattacharyya,

    Usage data button is not showing??

    best Regards,

    Shabir Ahmad

  • Suggested answer
    Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: Master data in common is not being shown to one user

    Shabir,

    Did you try resetting the "usage data"? In case there are no customizations, persorming this action and restarting the client should resolve the issue.

  • MuthukumaranAX Profile Picture
    MuthukumaranAX 2,897 on at
    RE: Master data in common is not being shown to one user

    It seems to be security related issue but as you have mentioned that the user has all the roles and privileges.

    Can you try to delete and add the user again and see?

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: Master data in common is not being shown to one user

    MuthukumaranAX ,

    We have only 1 legal Entity. I add one image from another server .

    Best regards,

    Shabir Ahmad

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: Master data in common is not being shown to one user

    Dr. Ludwig Reinhard,

    There is no modifiction on this form for all other users anything is ok. Just for this user.

    Best Regards,

    Shabir Ahmad

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Master data in common is not being shown to one user

    Hi Shabir,

    In addition, can you check what has been modified in this form?

    The message ... 86 > MSG_GRIDISEMPTY does not look like a standard message.

    Best regards,

    Ludwig

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