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Hi Team,
I'm new to this "MS Dynamics 365 Customer service hub".Our ticket tool will be Dynamics going forward.The existing one is Zendesk
I have some questions. Could someone help me on this part?
1) May I know how to create a new Queue(Ex unassigned ticket queue)? I mean,all the incoming tickets should land here.
2) How to define SLA?
Thanks,
Raj
Hey!
1. Creating queues: docs.microsoft.com/.../set-up-queues-manage-activities-cases
2. Configure SLAs docs.microsoft.com/.../define-service-level-agreements
Regards
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