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Omnichannel WhatsApp Integration: attachment setting missing

Posted on by

Hi all, 

I have been experimenting with the WhatsApp integration for Omnichannel (currently in preview), and it seems that the settings for allowing attachments in chats is missing for me when viewing the WA number in Omnichannel. The general settings tab as per the docs page is missing all together. 

I know it's still in preview, but maybe somehow has a suggestions? 

A side note on why I want to enable attachments: I am trying to see whether user authentication with a chatbot will work via WhatsApp. I wasn't able to get it working as of nowas the link for authenticating is only posted during testing in PVA and not via WA. My hope is that allowing attachments might solve this. 

Many thanks! 

Paul

  • PaulHdk Profile Picture
    PaulHdk on at
    RE: Omnichannel WhatsApp Integration: attachment setting missing

    An upgrade did the trick - my bad. ;) Many thanks for your quick response Pankaj!

    Best,

    Paul

  • Verified answer
    Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: Omnichannel WhatsApp Integration: attachment setting missing

    Hi Paul,

    As per the document, you should be able to see the General Settings. Please see if the prerequisites are applied.

    https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-whatsapp-channel#prerequisites

    Not sure if this will serve your purpose, there is a Twilio WhatsApp adapter (Beta)

    https://github.com/BotBuilderCommunity/botbuilder-community-js/blob/master/libraries/botbuilder-adapter-twilio-whatsapp/README.md

    Hope thie helps. Good Luck

    Best Regards

    PG

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