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Hello Everyone,
I am facing an issue while tracking the appointments using dynamics 365 App for Outlook.
When i try the tracking for emails and meetings, it works fine but for appointments the app lags for more than 20 min and the status still shows "Track Pending", sometimes it gets failed after long time.
This issue is faced by many of my users and the issue exist only in Production instance. It works fine in lower environments.
Any help on this would be appreciated.
Thank you.
Thanks for sharing update. I'm glad to hear that issue is not happening right now and the performance is still slow then I would suggest to open a ticket with us so that we can investigate the performance issue.
Hi Satish,
We are using online crm.
We were not getting any failure message though while tracking. So i restarted all the affected mailboxes and activated again, the appointment started tracking now. It is still a bit slow but it gets tracked now.
Thank you.
Hello,
Do you see any error when the tracking fails for appointment ? If you are using CRM On-premise then you can take platform traces understand what exactly is failing ?
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