Issue with compose email

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Posted on by Manuel Lozada

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Hi Community,

I have an issue when I compose an email and I try to select the contact to send, the system starts running and the state working on it does not finish. therefore, I need to close the window.

Do you know, what is happening? I would appreciate it.

Thanks;

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Dynamics 365 Business Central

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Gerardo Rentería Ga... 27,623 Super User 2026 Season 2 on at

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Hi

I have done the exercise in version 23.5 and 24 and I do not have this behavior. Could it be that there is an extension installed?

BR

GR
Manuel Lozada 373 on at

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Hi Renteria

Yes, I have an installed extension but I tested with Sandbox Cronus USA and have the same issue.
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YUN ZHU 103,829 Super User 2026 Season 2 on at

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I tried it in both the JP and US environments of BC24.0 and did not encounter this problem.

JP: W1

US:

Hope this helps.

Thanks.

ZHU
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Judy Microsoft Employee on at

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Hi, I have reproduced the same issue on my demo environment.

Can you show us the version of your business central. Please try to update the business central to the latest version to see if it can help.
Chris Net 45 on at

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I have the same problem. I created a new sandbox without any extensions and it just doesnt work anymore.
The overall performance is actually really bad, the sandbox is almost unusable right now.

Location: Germany

Version:                         23.5.16502.16589

Environment Type:         Production & Sandbox

Browser:              Chrome, Edge, Mozilla

Type:                             SaaS
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Manuel Lozada 373 on at

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Hi, community,

I fixed the bug, It was a problem from Microsoft, I contacted through help the support chart.

Thank you