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Email Engagement Issues

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Posted on by Microsoft Employee

Hello, 

I've been setting up email engagement for the environment. After turning ON the toggle, email engagement appeared and started working as expected for the first few email activities.

After a while and few test cases - this appears as an issue:

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pastedimage1651829587754v2.png

Though OData request it comes up even more confusing:

pastedimage1651829635116v3.png

So every place has different values.

Is there a way to figure out how data is collected and presented? And how this tracking can be sorted out to show right output in the main view?

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