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Customer experience | Sales, Customer Insights,...
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Email Engagement Issues

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Hello, 

I've been setting up email engagement for the environment. After turning ON the toggle, email engagement appeared and started working as expected for the first few email activities.

After a while and few test cases - this appears as an issue:

pastedimage1651829576705v1.png

pastedimage1651829587754v2.png

Though OData request it comes up even more confusing:

pastedimage1651829635116v3.png

So every place has different values.

Is there a way to figure out how data is collected and presented? And how this tracking can be sorted out to show right output in the main view?

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