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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Track My Technician data

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Posted on by 173

I am a aware of the Geolocation Tracking table.  If a user has allowed location tracking always, we get a record created every 6o seconds.  

But what I am wondering is when a user changes their booking status to "Traveling", and then the portal shows the vehicle moving to the destination.

Where is that information stored?

Is it the same table?

I was suspecting an event or something.

I do see the table has a relationship to set regarding, but I cannot see what record it would create to log that the technician started traveling, or arrived on location.

Where are these events stored (with or without the lat and long).

Thanks

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  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi.

    Those events are in different tables.

    The booking Timestamps will keep the booking status history. 

    pastedimage1667762833724v1.png

    The Geolocation Tracking (msdyn_geolocationtracking) will have the latitude and longitude of the technicians. It will also update the bookable resource.

    You also can configure the geofence to trigger events when the technician enters or exits the area.

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