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Hi,
In our organization's PO workflow management, we have change management activated for PO.
By mistake one of user forgot to enter product receipt for an item out of 4 items. The PO was invoiced.
Question: How can that missed item be received in the PO ? The product receipt button is grayed-out for this PO.
Does workflow approval need to be initiated? or we need to cancel this last item and received it through a new PO?
Kindly suggest some solution for this issue.
Thanks.
Ateeq
Hi Ateeq,
What about the true invoice? 3 or 4 items?
If it is 3 items, you could post the product receipt for the missing item and then create a new invoice for it.
If it is 4 items, you need to post the product receipt the missing item and recall the invoice to it add to the invoice.
Please let us know if you need other help.
Hi Mattguo,
Thanks for your response. Please see my response to Sourav.
Thanks.
Ateeq
Hi Sourav,
Thanks for your reply.
We are using AX 2012 R3.
Invoice journal is pending.
Main issue here is how to get missing line into product receipt journal and then invoice it.
in what state shall workflow be to achieve this task?
Ateeq
Hi Ateeq,
If invoice the PO without posting the product receipt, system will post the product receipt by default.
Please check the line quantity for the item, what is its status?
If the received and invoiced quantity are correct, you do not need to re-make the PO.
And suggest you enable the invoice validation to avoid the similar error in the feature.
In addition, could you please tell us how and why hide tags for your post?
Hi Ateeq Khan,
Are you using AX2012 or D365?
Is that PO fully invoiced ?
Looking at your queries, it sounds like, product receipt is posted for 3 items out of 4. Those 3 items are settled with PO invoice. The last item for which product receipt is not posted; I think you might have set the default quantity for lines in PO invoice form from "Product receipt quantity" to "Ordered quantity" and after that invoiced the PO completely with that item too.
Now if the PO is fully invoiced, then create a new return order with that item (for which product receipt is not recorded) and invoiced that too without posting product receipt. Thus the effect will be nullified in system. Then create a new PO only with this item, do the product receipt and invoicing.
Kindly check and update us.
Best regards,
Sourav Dam
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