Due Date Alert not invoked

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Posted on by Shivendra singh kus...

Hi All,

I tried creating due date alert for Policy Expiration Date field of Fixed Assets, but alert is not getting invoked.

I checked all the required settings

a). Created a batch group: Administration >> Setup >> Batch groups >> Batch server groups

b). Assigned Server instance: Administration >> Setup >> Server Configuration >> Batch server groups

c). Assigned Batch group: Basic >> Periodic >> Due date alerts.

Still the alert is not getting invoked. When i run the Basic >> Periodic >> Due date alerts completes it execution i get the following alert, "The batch job Due date alerts completed successfully." instead of the alert rule which primarily i created for.

Please help, thanks in advance

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Chandra Wijaya Seti... 1,145 on at

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RE: Due Date Alerts

i assume the asset table , policy Expiration Date match with your criteria.

it must be due in 10 days.

and also check your alert parameter "Due date alerts", make sure it is more than 10 days.

Usually i setup 90 days but depends what kind of date range you want to limit.
Shivendra singh kus... 70 on at

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RE: Due Date Alerts

Hello Chandra,

Here are the screenshot below
Chandra Wijaya Seti... 1,145 on at

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RE: Due Date Alerts

It is good to share screenshot of your alert rule