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Purchase Orders getting confirmed via the Workflow get a specific error in workflow processing

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Posted on by DK-25031317-0

We have been getting this error in sending some PO's thru the workflow for approval for awhile now. We are trying to get to the root cause of the issue, but with little help from Microsoft. While there is a D365 utility you can run after you recall the PO and it corrects the error, we would like to eliminate the need for that. The error shows up when we change a qty, add an attachment and the financial dimensions are correct etc., so we cannot get an explanation of what is actually causing the error. When the financial dimensions are wrong a different error message shows up and we correct that as needed, so that error is valid,

Not all PO's get this error.

Wanted to know other folks experience with this error below:

This action can only be completed after the line number XX is fully distributed.

Thank you.

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Dynamics 365 Finance

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CA Neeraj Kumar 4,994 on at

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Can you please confirm whether the "Purchase order distribution reset" Is the one that you are referring here as "D365 utility"?

I have faced this issue when I tried to do request change and then update the withholding tax group resulting in mismatch in distribution. And after using the above clean up job of "Purchase order distribution reset" Under Periodic task of Procurement and sourcing module, PO comes to draft status.

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DK-25031317-0 66 on at

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Yes, the Purchase Order Distribution reset we need to run to fix the issue.

The buyers do not want to be dependent on IT to have to run this, and want the PO's working so the error mentioned above does not appear. We need to find out the root cause for this error so it can be fixed so we can eliminate the need to run the Purchase Order Distribution reset.

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CA Neeraj Kumar 4,994 on at

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Please validate the below parameters: Auto calculate totals and accounting distribution. It needs to disabled if already enable as of now.

Below is the source reference for more information:

There could be some other reasons as well, but this seems more closer to the case. Please validate.

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André Arnaud de Cal... 301,231 Super User 2025 Season 2 on at

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Hi,

If you want to find the root cause, can you tell us if there was a change in your environment, like changing account structures? Is it giving an error for all orders or only specific orders, like older orders and not the newly added?

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DK-25031317-0 66 on at

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This has been an on-going issue for 2 plus years. It was noticed after a previous release that included the release of the PO Distribution Reset tool.

Seems to happen on PO's that are modified, not new PO's

We change a date, add a note, change a price, add an attachment etc. are just some the times we get this error and need to run the rest tool.

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CA Neeraj Kumar 4,994 on at

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Hi,

I am writing to check whether you get the chance to try the solution over Sandbox environment by Disabling the parameters as given in screen shots.

Regards,

Neeraj

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