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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Zetadocs Express unabl...
Microsoft Dynamics NAV (Archived)

Zetadocs Express unable to load

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Posted on by Community Member

We are trying to move the Zetadocs Archive Service from one server to another as we decommissioned the old server.  But we have a problem.   (Zetadocs 6 for Dynamics NAV)
When the add-in loads in NAV, it states "Failed to search for documents".   We have gone through the steps in the manual several times, but cannot resolve it.  The service is on a different server than the archive folder.  We have confirmed the user account used to run the service is the correct one and has necessary permissions.  Also confirmed that it is not this issue:

http://www.equisys.com/technotes/ZTN4303.htm

Might anyone be able to tell us how we can troubleshoot this?

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  • Community Member Profile Picture
    Community Member on at

    Good mornging,

    Indeed  Zetadocs Express for Microsoft Dynamics NAV technical issues support is handled by Equisys plc 

    http://www.equisys.com/ZetadocsExpress

    And more specifically:

    https://mbs.microsoft.com/customersource/northamerica/NAV/news-events/news/MSD_NAV2009ZetaDocsExpress

    Please double check if all the necessary steps have been implemented. Also please verify that if by uploading a document to Sharepoint is working fine.

    Also I would try following scenario following steps:

    Creating the Zetadocs Archive Folder

    The archive requires a network folder into which captured documents are placed and to which users require access permissions.

    1. Create a folder with the name Zetadocs Archive, the Zetadocs Archive Service searches for this exact name and will not work with any other naming.
    2. Ensure this location has sufficient disk space, a technical note is available here should you need assistance determining your requirements.
    3. View its Properties and select the Share tab, followed by Advanced Sharing.
    4. Check the Share this folder checkbox and add the share name Zetadocs Archive.
    5. Select the Permissions button and add required users and groups:

    a. All users of Zetadocs require Read permissions, add these individually or create a Zetadocs group.
    b. The Zetadocs Archive Service must have access to the folder, by default it runs as Local System and for it to function correctly the system account requires FULL permissions.

    6. Next return to the Properties for the folder and select the Security tab.
    7. Select the Edit… button and in the window which appears select Add…
    8. Add the users and groups you created earlier in steps 5a and b to grant your users and the Zetadocs Archive Service access to the Zetadocs Archive folder.

    I hope that all of this will help you and if I can be of more assistance to you please let me know.

    Regards, Horia

  • Community Member Profile Picture
    Community Member on at

    Many thanks for the response.

    I went through and checked each of the points you mentioned, and confirmed they are set as they should be.

    However for some reason it still will not work.  I am still investigating, would love to hear thoguh if you or anyone had any other thoughts.

  • Community Member Profile Picture
    Community Member on at

    Ok I have more info on this.  I notice when we run a page in NAV with the add-in, I get the below error log.

    ----

    17-#8c.#3c() Error searching the index: SQL connection cannot be opened.
    Zetadocs.Archive.DataModel.Exceptions.ArchiveIndexerException: Login failed for user 'Zetadocs'. ---> System.Data.SqlClient.SqlException: Login failed for user 'Zetadocs'.

    ---

    So it could be just a credential issue.  The problem is, what password does the "Zetadocs" user use?  I can see that user is set up on the previous server, but for some reason the user was not created by the installer on the new server.  I can set up the SQL user, but what password to use...?  Or can I change it in a config somewhere?

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