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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Threshold Discount not...
Microsoft Dynamics AX (Archived)

Threshold Discount not working in Microsoft Dynamics Ax 2012 Retail POS

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Posted on by RajibDe 30

Hi,

I am trying to set up threshold discount for the retail store. The policy for the discount is that customer will get 10 percent discount on the selected items if  the total bill value is within 49999 and will get 20 percent discount if the total bill value exceeds 49999. Set up detail is given below:

Discount Code:Dis005
Name: End of season threshold discount

General section
Status: Enabled
Currency: INR
Concurrency: Compounded
Discount Account: left blank
Discount Code: left blank
Bar code: left blank
Discount Code Required: unchecked

Details section
Description: left blank
Disclaimer: left blank

Price Discount section
Count Non discountable items towards threshold: checked

Threshold Discount Tiers:
Row 1- Amount: 0 Discount Method: Discount Percentage Discount Value:10
Row 2- Amount: 49999.99 Discount Method: Discount Percentage Discount Value:20

Validation Period: Standard
Effective Date:01-March-2016
Expiration Date:15-March-2016

Lines section
Category: Dmake Product Category
Product: blank
Product Variant: blank
Name: Dmake
Unit: Nos

Line Details section: Blank

Price Group Tab: Store001 (This price group is also defined in retail store)

After sending the setup to the retail store through distribution schedule the 10 percent discount is showing in the billing but in case the total price of the items exceeds threshold limit 20 percent discount is now available in the system. I also tried by clicking calculate bill button but it didn't resolve the problem.

Kindly help me to resolve the issue.

Regards,

Rajib

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  • RajibDe Profile Picture
    RajibDe 30 on at

    [quote user="RajibDe"]

    Hi,

    I am trying to set up threshold discount for the retail store. The policy for the discount is that customer will get 10 percent discount on the selected items if  the total bill value is within 49999 and will get 20 percent discount if the total bill value exceeds 49999. Set up detail is given below:

    Discount Code:Dis005
    Name: End of season threshold discount

    General section
    Status: Enabled
    Currency: INR
    Concurrency: Compounded
    Discount Account: left blank
    Discount Code: left blank
    Bar code: left blank
    Discount Code Required: unchecked

    Details section
    Description: left blank
    Disclaimer: left blank

    Price Discount section
    Count Non discountable items towards threshold: checked

    Threshold Discount Tiers:
    Row 1- Amount: 0 Discount Method: Discount Percentage Discount Value:10
    Row 2- Amount: 49999.99 Discount Method: Discount Percentage Discount Value:20

    Validation Period: Standard
    Effective Date:01-March-2016
    Expiration Date:15-March-2016

    Lines section
    Category: Dmake Product Category
    Product: blank
    Product Variant: blank
    Name: Dmake
    Unit: Nos

    Line Details section: Blank

    Price Group Tab: Store001 (This price group is also defined in retail store)

    After sending the setup to the retail store through distribution schedule the 10 percent discount is showing in the billing but in case the total price of the items exceeds threshold limit 20 percent discount is now available in the system. I also tried by clicking calculate bill button but it didn't resolve the problem.

    Kindly help me to resolve the issue.

    Regards,

    Rajib

    N.B. Does it work on quantity or on value threshold?

    [/quote]

  • Scott Tucker [MSFT] Profile Picture
    Scott Tucker [MSFT] 101 on at

    Hi Rajib,

    Threshold discounts trigger on currency amount values. Quantity discounts trigger on quantity values.

    I tested your scenario with the latest hot fixes applied to POS and the discount worked as expected.  10% to start with and 20% after a specific amount. I used $1,000 USD. I used demo data, company USRT, retail store HOUSTON. I verified in both Retail POS (EPOS) and Retail Modern POS (MPOS). I assume you are on CU9 since that tag is on your post.

    A couple of suggestions.

    1. Double check the second tier is set to percentage and not amount. Default for a new line is amount. If it is amount, then 10% of 4999.99 (or more) is greater than 20 INR so the 10% discount is the 'best deal' for the customer.

    2. Make sure you have over 4999.99 in the specific category or in a category below it. All other products will not count toward the amount threshold you set.

    I hope that helps,

    Scott Tucker

    Program manager

    Microsoft Dynamics AX for Retail

    This posting is provided "AS IS" with no warranties, and confers no rights.

    #retailpricing

  • Community Member Profile Picture
    Community Member on at

    We are also facing the same issue

    It seems "Count Non discountable items towards threshold: checked" this is not working or not developed actually.

    Our scenario is 100% on Item A when total bill amount exceeds 100 USD.

    Our results are  no other items are being considered to trigger this except Item A.

    I mean if a customer buys Item A - 9  Qty which makes 100 USD and then this Item A price is getting changed to 0.

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