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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Store Survey Responses...
Service | Customer Service, Contact Center, Fie...
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Store Survey Responses on note entity

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Posted on by Community Member

Hi Team,

I have trying to store the form pro response in the notes entity. facing below error. Kindly suggest me you valuable information.

pastedimage1594410214651v1.png

Flow 

pastedimage1594410331744v2.png

Thank you 

  • yader.morales Profile Picture
    yader.morales 291 on at

    Hello,

    Sorry but I am not able to see the error, do you mean that it says "Overdue"?

    Also please review if the integration with Customer Voice is defined as mentioned in this link, maybe it could help just  to confirm if the regarding GUIDs are set in the proper spaces:

    www.inogic.com/.../

    docs.microsoft.com/.../send-survey-flow

    Regards,

    Yader Morales.

  • Community Member Profile Picture
    Community Member on at

    Hi Yader Morales

    Create a note for response CDS options was missing. Instead of can I use create new record options.

    pastedimage1594437039047v1.png

    Regards,

    vetrivel G

  • Community Member Profile Picture
    Community Member on at

    Hi Yader Morales

    Please note, The Flow which I have configured the successfully working. the ratting of the tickets not storing the Notes recored

    pastedimage1594636489165v1.png

    Note record in Timeline output

    pastedimage1594636545244v2.png

  • Community Member Profile Picture
    Community Member on at

    Hi Everyone,

      I have found the solution for this issue storing the forms pro response rating on case entity without using the custom entity

    pastedimage1596538347224v1.png

    Solution:
    https://youtu.be/3RbLEIAxUjE
    pastedimage1596538453445v2.jpeg
    #CuriousCoach #Dynamic365 #CaseEntity #FormsProSurveyrepose 1. Send the survey when the case resolved in dynamic 365 2. Check the condition status reason equ...
    youtu.be

    Best Regards,

    Vetrivel G

    .

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