Store Survey Responses on note entity

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Posted on by Community Member Microsoft Employee

Hi Team,

I have trying to store the form pro response in the notes entity. facing below error. Kindly suggest me you valuable information.

Flow

Thank you

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Community Member Microsoft Employee on at

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RE: Store Survey Responses on note entity

Hi Everyone,

I have found the solution for this issue storing the forms pro response rating on case entity without using the custom entity

Solution:

https://youtu.be/3RbLEIAxUjE

Display Survey Response Details On Case Record without custom Entity- Microsoft CRM

#CuriousCoach #Dynamic365 #CaseEntity #FormsProSurveyrepose 1. Send the survey when the case resolved in dynamic 365 2. Check the condition status reason equ...

youtu.be

Best Regards,

Vetrivel G

Community Member Microsoft Employee on at

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RE: Store Survey Responses on note entity

Hi Yader Morales

Please note, The Flow which I have configured the successfully working. the ratting of the tickets not storing the Notes recored

Note record in Timeline output
Community Member Microsoft Employee on at

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RE: Store Survey Responses on note entity

Hi Yader Morales

Create a note for response CDS options was missing. Instead of can I use create new record options.

Regards,

vetrivel G
yader.morales 10 on at

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RE: Store Survey Responses on note entity

Hello,

Sorry but I am not able to see the error, do you mean that it says "Overdue"?

Also please review if the integration with Customer Voice is defined as mentioned in this link, maybe it could help just to confirm if the regarding GUIDs are set in the proper spaces:

www.inogic.com/.../

docs.microsoft.com/.../send-survey-flow

Regards,

Yader Morales.