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Sales lines are invoiced but salesstatus of sales table is openorder ax2012

Posted on by 45

I have some sales orders in which all the lines of SO are invoiced but SalesTable's Sales Status is still showing "Open Order".

I checked the Line quantity, there is no delivery reminder for any line.

Please help to solve this issue, as this is very urgent, these open sales order is showing in our report.

below is an example:

pastedimage1643803801326v1.png

  • Rohini Badwe Profile Picture
    Rohini Badwe 45 on at
    RE: Sales lines are invoiced but salesstatus of sales table is openorder ax2012

    Thanks for your reply. I tried your suggestion and it worked.

  • Verified answer
    doninep Profile Picture
    doninep 120 on at
    RE: Sales lines are invoiced but salesstatus of sales table is openorder ax2012

    If you add a new line to the SO and then delete it will the SO header status update to invoiced?

  • Rohini Badwe Profile Picture
    Rohini Badwe 45 on at
    RE: Sales lines are invoiced but salesstatus of sales table is openorder ax2012

    Thanks for your reply.

    I cannot replicate this issue with the new orders, so debugging is not an option.

    Regarding the customization, I will check with my developers.

    I noticed that the order after generating the packing slip does not indicate the delivered status. Could that be the reason?

  • Leo Chen Profile Picture
    Leo Chen on at
    RE: Sales lines are invoiced but salesstatus of sales table is openorder ax2012

    Are you able to repro same issue with new orders constantly?

    If you are sure there is not relevant customization causing this, then probably a product bug, I'd suggest you to raise a support ticket to Microsoft for assistance.

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