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Customer experience | Sales, Customer Insights,...
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Goals for Appointment Type

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Posted on by 267
Hi,
I've had a look through but can't find the answer to this, so hoping someone here can help?
I would like to set separate Goals for Online and Face-to-Face Appointments, am I able to define these as separate goals based on the 'Is Online Meeting?' Y/N field on the Appointment?
Thanks for your help.
  • Leah Ju Profile Picture
    Microsoft Employee on at
    Hi Partner,
    'Is Online Meeting' field?
    Do you customize the fields? Because that I didn't find it in the list of Appointment fields provided by the system.
    If it does exist, you can indeed use that field as a filter when creating the rollup query.
  • Verified answer
    MichelleM Profile Picture
    267 on at
    Thank you, I had somehow completely missed the Roll Up Queries part of the documentation!
    All sorted now. 
     
    The field is a standard field, but maybe it is added when you activate the Teams integration, as it's labelled 'Teams Meeting' on the Appointment form - Logical Name: isonlinemeeting
     
    That was available in the criteria of the Roll-Up query, so I have it working now. Thanks again!

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