An error occurred while retrieving the row count of entity...The SQL database has issued an error.

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Posted on by Shooowtek

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Hi. I’m trying to create a data entity for a standard table (BOMCalcTrans). When I open the entity using the Excel add-in, I can’t refresh the data. The following message appears:

Can anyone help?

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Komi Siabi 13,019 Most Valuable Professional on at

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An error occurred while retrieving the row count of entity...The SQL database has issued an error.

In addition to Martin's comment, run a DB Sync after creating the data entity and test via the browser yoururl/data and confirm you can locate your custom entity.

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Mohamed Amine Mahmoudi 26,292 Super User 2025 Season 2 on at

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An error occurred while retrieving the row count of entity...The SQL database has issued an error.

Hi,

Can you please try to refresh entites.

Best regards,

Mohamed Amine MAHMOUDI

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Martin Dráb 235,792 Most Valuable Professional on at

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An error occurred while retrieving the row count of entity...The SQL database has issued an error.

Event logs might give you more details.

By the way, if you're testing several things at once, you then don't know which one is to blame. What I would do now is testing the OData service directly, rather then going through Excel. Is useful to know whether it has something to do with Excel or Excel can be taken out of the question. Also, Excel may be hiding some information that would help you with debugging.

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