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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Plugin Registration To...
Customer experience | Sales, Customer Insights,...
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Plugin Registration Tool cannot connect to Dynamics CRM 2013 - no errors are visible

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Posted on by GhassanK 60

Hi,

 

I'm using Dynamics CRM 2013 SP1 and SDK 2013. I am trying to connect my Plugin Registration Tool. 

 

I chose on-premises deployment and entered necessary info. 

pastedimage1599214846579v1.png

After I click "Login", the following popup appears, and after a few seconds it disappears and login form is shown again. No errors are displayed and the connection is not established.

 

pastedimage1599214877657v2.png

When I intentionally try to break something (I input an incorrect password, or uncheck the "use ssl") I get a proper error message. When I input everything correctly there is no error and PRC just keeps displaying the login screen.

Thank you for suggestions!

G.

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  • Verified answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at

    Hello,

    You can check the logs in the folder : C:\Users\{user}\AppData\Roaming\Microsoft\lug-in Registration. See if anything mentioned there.

    Also you can use plugin registration tool in XRM toolbox. https://www.xrmtoolbox.com/  

  • GhassanK Profile Picture
    GhassanK 60 on at

    Thank you Rawish for such a quick reply. There are no logs in the folder you specified, but I'll try the XRM toolbox version, it seems to be working fine.

    Best regards!

  • Danilo Costa Profile Picture
    Danilo Costa 20 on at

    Hello sorry to reactivate the topic, I'm experiencing a similar problem.

    where I make the connection the ON-PREMISE environment list appears

    And when I choose he appears to have carrying more then he closes himself.

    there I went and follow the tip to use the XrmToolBox and it connects normal also appears the environment sooner when I try to load it disappears.

    already tried to download the correct version, the most updated, delete the logs in the indicated folders to replace and etc ...

    I tested it on a different computer and connected, the problem seems to be something on the notebook I use.

    can you help me?

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