Skip to main content

Notifications

Announcements

No record found.

Customer Insights - Journeys forum

Can't find configuration options for Form Capture

(0) ShareShare
ReportReport
Posted on by 5

Hi,

According to this page - https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/embed-forms#use-form-capture-to-integrate-a-form-created-externally there is a Marketing Form Fields menu item which can be used to generate form capture JS code for an external site.

I can't locate this option nor can I work out a way to generate the form capture JS code.

Has anyone got any ideas?

I have already done this step :

If you're working with a new website record, then select Save on the command bar to generate the website-tracking and form-capture codes. After you've saved the record at least once, you'll see the following:

  • JavaScript code: This is the website-tracking code, which you must copy onto each webpage (or CMS template) for which you want to track page visits and clicks. More information: Monitor how visitors use your website
  • Form capture code: This is the form-capture code, which you must copy onto each webpage (or CMS template) that includes a form that you want to capture for use with Dynamics 365 for Marketing.

I've actually successfully used the JS code for website tracking but there is no form capture code being generated or even a field titled "form capture code"

  • Suggested answer
    RE: Can't find configuration options for Form Capture

    Hello,

    Please check that you have upgraded you marketing application to the latest release.

    with that in place you should see from the Marketing Form navigation link  the "+New  Form Capture" button

    FormCapture2.png

    FormCapture2.png

  • depraedor Profile Picture
    depraedor 5 on at
    RE: Can't find configuration options for Form Capture

    PLease disregard this. The solution was to upgrade the packages for my instance.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,253 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans