Dynamics Community Forum Thread Details

customer journey couldn't run more than one time

I created a customer journey with a segment and marketing email.

i set start and end dates and time. does the customer journey start and run only one time.

if i want to use the customer journey to run in another 5 or 10 minutes to test the same customer journey. How i can do that.

currently Start date field is unable to edit to run it again in 5 minutes. is there any way i can reuse the same customer journey to run it again instead of creating new one to test every 5 minutes. Thank you,

Hi Partner

Usually, a journey takes each contact through its pipeline exactly once. Even if you use several segments, and a given contact appears in more than one of them, each contact is processed at most once. However, you can also set up a recurring journey in which all contacts are reprocessed at regular intervals during the active period.

To set up a recurring journey:

Open your journey and go to the General tab.
Set Is recurring to Yes. This opens two additional settings here.
Set the Recurrence interval to the number of days each recurrence should last.
Set the Recurrence count to the maximum number of recurrences each contact can experience.

Your recurrence schedule must fit within your start and end dates, such that:
interval * count ≤ end date – start date

When the last iteration of a recurring journey is complete, the journey will change to a Stopped state. When the journey is stopped, it is assumed that the iteration schedule is completed. Attempting to restart the stopped customer journey will immediately result in the journey transitioning back to the stopped state.

You can extend the customer journey after the last iteration of a recurring journey by increasing the Iterations count value. After you've increased the iterations count, the customer journey will go back to a Live state.

To see the iterations that are already executed and executing, go to Related > Customer Journey Iterations. For each iteration, the Created On value marks the time that the iteration was started.

docs.microsoft.com/.../customer-journeys-create-automated-campaigns

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