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My client has always gone into the test company in GP 2016 to close the payroll year end (after refreshing it with live data), but this year after applying the YE service pack , it runs through the process normally, but the report is completely blank including the tax rates at the top of the page.
This is Terry! Happy New Year to you....
Well this does not sound good at all, defiantly not something we are seeing with other clients.
At first I would say we could have a damaged report.dic, but you stated it is not in the edit W2 window.
So, what if you look at the hear end tables.
Do you have data in the header table for the year?
select * from UPR10100 where rptngyr ='2020'
Do we see all our employees?
select * from UPR10101 where rptngyr ='2020'
Then we know we have data in the tables.
Is this a new company and we have created year end prior years?
Does it work fine on other companies? Then we rule out is it a company issue or a code install issue.
Did you try to create it from a different machine to rule out a code problem and of course user SA
3rd parties in the mix?
Let me know what you find out, thanks
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