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Power Apps Flow - Send Customer Voice survey when case is resolved

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Posted on by BBaker32

I have created a Flow that will check if the case is resolved (40 Review, statuscode 100000006). If that's true, I want to send a Customer Voice survey. Here's what the flow looks like:

2021_2D00_04_2D00_01-11_5F00_59_5F00_26_2D00_Power-Apps.png

When the condition is true, we are getting this error:

{"ErrorMessage":"System.Exception: SendEmailsForFlowRequestHandler::Transform:: distribution list count can't be empty\r\n at Microsoft.Forms.Pro.ApiFacade.Requests.FlowSendMessageRequest.Transform(TelemetryLogger telemetryLogger, HttpRequestContext requestContext)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}

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Hi Brandon,

Through your screenshot, I found that ‘To’ field value of ‘Send a survey’ action is contact guid, which is not correct, it should be filled with contact’s email.

So you can add one action ‘Get a record’ before the ‘send a survey’ step, then get email from the ‘Get a record’ action.

You can refer following link to know more details:

Send Forms Pro Survey On Case Closure - Megan V. Walker

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Hi Brandon,

As per your screenshot, you should add Email on To field. Instead of Email, you are giving Contact to be specific Contact Id that does not work.

Note: If your contact does not have email then your flow will also give you the same error.

Visit us if you want to know more about PowerApps Development.

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Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

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