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Power Apps Flow - Send Customer Voice survey when case is resolved

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Posted on by BBaker32

I have created a Flow that will check if the case is resolved (40 Review, statuscode 100000006). If that's true, I want to send a Customer Voice survey. Here's what the flow looks like:

2021_2D00_04_2D00_01-11_5F00_59_5F00_26_2D00_Power-Apps.png

When the condition is true, we are getting this error:

{"ErrorMessage":"System.Exception: SendEmailsForFlowRequestHandler::Transform:: distribution list count can't be empty\r\n at Microsoft.Forms.Pro.ApiFacade.Requests.FlowSendMessageRequest.Transform(TelemetryLogger telemetryLogger, HttpRequestContext requestContext)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}

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RE: Power Apps Flow - Send Customer Voice survey when case is resolved

Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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RE: Power Apps Flow - Send Customer Voice survey when case is resolved

Hi Brandon,

As per your screenshot, you should add Email on To field. Instead of Email, you are giving Contact to be specific Contact Id that does not work.

Note: If your contact does not have email then your flow will also give you the same error.

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RE: Power Apps Flow - Send Customer Voice survey when case is resolved

Hi Brandon,

Through your screenshot, I found that ‘To’ field value of ‘Send a survey’ action is contact guid, which is not correct, it should be filled with contact’s email.

So you can add one action ‘Get a record’ before the ‘send a survey’ step, then get email from the ‘Get a record’ action.

You can refer following link to know more details:

Send Forms Pro Survey On Case Closure - Megan V. Walker

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.