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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How can I install the ...
Customer experience | Sales, Customer Insights,...
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How can I install the Dynamics 365 App for Outlook in CRM?

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Posted on by Aman Amiri 5

Hi All,

We have Dynamics 365 Online version: 9.2.22104.00192. I want users to have the Outlook app installed so they can set regard/track emails to CRM records.

I've found the below guide which all makes sense but I'm unable to carry out the steps as the Dynamics 365 App for Outlook isn't in our D365 system settings (it should show under System like in the screenshot below)

https://learn.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook 

pastedimage1668685200531v1.png

We're currently using Outlook 2016 but will be moving to Outlook 365 soon.

I'm a CRM administrator, how can I (or maybe our I.T manager) get the Outlook App into our CRM?

Thanks

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  • ddevin1 Profile Picture
    ddevin1 100 on at

    Did you download the App from the AppSource?  Note that Outlook 2016 may not work due to the deprecation of Internet Explorer 11  -  Outlook 2016 (commercial version) uses Webview along with Internet Explorer 11 to display add-ins such as the Dynamics 365 App for Outlook.   With the deprecation of IE 11, starting October 31, 2022, users of Dynamics 365 App for Outlook may no longer be able to use Microsoft Outlook desktop clients (commercial version of Office 2016) on Windows that use IE Webview.  Here's the list of compatible Office versions that use the Edge browser and Edge Webview2: docs.microsoft.com/.../browsers-used-by-office-web-add-ins

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