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Template - Email purchase requisition D365

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Posted on by Ana Maria Rico

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Good afternoon. I configured a template for a purchase request and it works fine, however, in Latin America we use accents in the vowels, so I created my template using them to show proper grammar in the emails. The problem is that in the email that is reaching the users, a symbol is shown instead of the accent. How can this configuration be correctly generated?

Thanks in advance,

AMR

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Anton Venter 21,052 Super User 2026 Season 2 on at

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Those characters are not valid in HTML (HTML template) and will therefore not display correctly. There is a solution though, have a look here https://www.w3schools.com/charsets/ref_utf_latin1_supplement.asp and use the HTML codes for the accents or other invalid HTML characters in your HTML template.

E.g. use ã instead of ã

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