How to attach a workflow to a CASE ?

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Posted on by Abdo Khoury

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how do i attach a workflow to a CASE ?

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Sohaib Cheema 49,438 User Group Leader on at

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you can setup out of box/ standard workflow located at below path

Organization administration/Setup/Workflow/Organization workflows

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Abdo Khoury 14,855 on at

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Yes i have created the workflow already , but i don't know how to link it to the CASE CATEGORY

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Sohaib Cheema 49,438 User Group Leader on at

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how you want this Link..? can you kindly explain bit more

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Sohaib Cheema 49,438 User Group Leader on at

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I got your point, you can setup this, at below path

Organization administration/Setup/Workflow/Work Item Queues

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Abdo Khoury 14,855 on at

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i created the Case Category and the workflow, but how will the workflow be triggered when i create the case ?

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Abdo Khoury 14,855 on at

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Ok sorry my mistake , i see how know, thank you very much

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Abdo Khoury 14,855 on at

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The answer to my question is that you don't need to link it , it appears on its own

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I am noticing that while I have created a Case and a workflow for case management the yellow bar does not appear when I create the case to submit it to workflow. What step is missing?

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