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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / user mailbox and queue...
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user mailbox and queue mailbox

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Posted on by Anandhcrm
Can I have the same email id for user mailbox and queue mailbox ?
 
Because, we have customercare user created with a emailid
 
I need to configure ARC, so it should need a queue.. Can I have the same emailid for queue mailbox and user mailbox. Is any impact will be created ?
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    user mailbox and queue mailbox
    Hi Partner,
    emailid? 
    Does it mean an email address?
    If so, you can use same email address on two different mailboxes.
    For example, i create two mailboxes with same email address(one is use, another is queue):
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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