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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Is a new Dynamic 365 O...

Customer experience | Sales, Customer Insights,...

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Is a new Dynamic 365 On-Premise license necessary when upgrading to 9.x?

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Posted on by Burak1

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Hello,

our customer uses Dynamics 365 On-Premise 8.2.28.11, which was original a Dynamics CRM 2016 installation and license. The license is available in the VLSC, where in the license summary the "Version" is "2016". However, under downloads is Dynamics 365 9.0 accessible.

I'm curious if an upgrade from 8.2 to 9.0 or 9.1 require a new buy of Dynamics CRM license or is the upgrade free of charge?

Thanks for help!

Best regards

Burak

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PerezAguiar Microsoft Employee on at

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Hi!

It's a major version release, so a new license is required. There's a demo version available for download that comes with a 90 day trial license while you get the definitive one.

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