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Customer Insights - Journeys forum
Suggested answer

Guest could not join teams webinar

Posted on by
Hi,
 
Today we had a first webinar  using  Customer insight journeys event center. Do you have any idea why people that had registered were required to sign in but couldn't? Only two guests were able to join, 17 is marked as /checked in/ in the event center.
 
 
That was never a problem when we used Teams Webinar directly and we used same settings. 
Thank you for your help.
 
Br Anu
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Guest could not join teams webinar
    Hi,
     
    May I ask if your problem has been resolved?
     
    Do you still need us to follow up on this issue, please contact me if you have any questions about the solution I proposed.
     
    Best Regards,
    Rudy Zhang
     
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Guest could not join teams webinar
    Hi,
     
    We analyzed the information you provided, created an Event webinar (with default settings) for testing, used users who registered for the event to attend the meeting, and did not reproduce your issue. we think the issue is related to your Event webinar.


     
     
    Also, regarding the sentence /That was never a problem when we used Teams Webinar directly/ is that the issue would not have occurred if the Microsoft Teams app was used to attend the meeting instead of opening the meeting link directly in the browser to attend the meeting. Is that correct?
     
    We would like you to provide us with more information about this issue, as it will allow us to find the cause of the problem more quickly.
     
     
     
    Best Regards,
    Rudy Zhang

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