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Hello Community,
Need your expert advice on the below concern.
If we mistakenly record the wrong invoice against any receiving what should we do for this scenario
Can we voide the invoice?
Thanks
I am going to assume there is only one line on this PO. It sounds like you did a shipment against this line. The next step is the invoice match. Now if on the original PO the order quantity was 100, the shipment amount must be at least 100. You then come along and do an invoice match for the same quantity you received. Once you do both steps the status on the line will change to closed.
So now you have a payable that you can choose to void. You will get a warning about it not being created in payables but you can ignore that. You can then enter a new payable with the correct invoice number. I would suggest you enter a note on this payable reference the PO.
The problem here is the goods have already been sold so there is nothing to return. I would be curious to know what the status of this PO is now. Was there only one line and the PO is now closed or is it only this one line that is closed?
Hi Jozy-
Thank you for your post.
This is a sticky situation at best. As you already know there is not a means within GP to undo an invoice. You could consider SQL data manipulation, however you need to look at the PO, receiving receipt, invoice receipt.
Hopefully there is someone else in the community that can provide an outside the box solution for this scenario.
Wishing you the best.
Nicole Fiskum
Support Engineer
Microsoft Dynamics
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