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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Ecom order need to can...
Finance | Project Operations, Human Resources, ...
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Ecom order need to cancle from POS delivery mode Click and Collect

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Posted on by Mohsin Raza 15

Our customer ordered from an online store, and the delivery mode is click and collect from the store. Order was cancelled at the POS. However, in HQ, the order line was rejected rather than cancelled. any recommendations?

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at
    RE: Ecom order need to cancle from POS delivery mode Click and Collect

    Hi Mohsin,

    Which steps did you perform to cancel the sales order? Is this happening every time? Please create a support request so we can further investigate.

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