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Microsoft Dynamics AX (Archived)

How to cancel a Return Order (DAX 2009)?

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Greetings!

I'm having some troubles trying to cancel a return sales order. I know that if I want to cancel any other kind of sales order, I should select each one of its items, click Functions > Deliver Remainder > Cancel Quantity, but the Functions button is disabled when in return orders.

I found that for return orders I should go to the Return Order form instead, click in Functions > Cancel Returned Order, but this button is also disabled for me.

Can anybody help me?

Thanks in advance!

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  • Community Member Profile Picture
    on at

    What is the disposition code you selected?

  • Community Member Profile Picture
    on at

    Thanks for the quick answer! It is "devolution".

    By the way, upon doing some more debugging, I found that the Functions button is disabled because there is a register in the WmsJournalTrans table referencing the sales order in question.

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