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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / New Editing Experience...
Customer experience | Sales, Customer Insights,...
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New Editing Experience & business rules

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Posted on by PaulSev 35

In the new editing experience, I'm not able to get my business rules working. They work fine in the previous experience. In testing I've stripped down a business rule to a simple hide\show but it just won't trigger. I've followed the provided instructions for making sure the fields in the rule appear in both the Email Properties form & the New Editing Experience form. Are business rules even possible in the new editor?

I have the same question (0)
  • Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi PaulSev,

    Could you please provide more information on your scenario and on the business rules you would like to apply?

    Best regards,

    Aga

  • Verified answer
    PaulSev Profile Picture
    PaulSev 35 on at

    Hi,

    I've been pursuing this with Microsoft and finally on Friday, April 8th I received this reply..

    Our PG team appreciated that you highlighted this issue and said there isn't currently anyway to change the visibility of Email Editor fields using business rules.
    Our PG team as marked this issue as an know issue and started investigating the possibility to support such behavior and it will be supported in the future update, unfortunately we don’t have an ETA for the fix.

    Meanwhile, it's possible to change the visibility of elements according to other fields value like requested in customer's recording.
    They will need to use webresources. The event context passed to event handlers contains the side panel elements.
    See: Customize the email designer (Dynamics 365 Marketing Developer Guide) | Microsoft Docs
    So where previously it was a simple drag and drop within the business rule editor, now it is jscript in a webresource.
    Thanks for your follow up and interest.

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