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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Unable to add new user...
Microsoft Dynamics AX (Archived)

Unable to add new user to management reporter

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Posted on by RamaKrishna Tanneeru 1,020

Hi All,

I have installed Management reporter by installing Ax 2012 Cu7. with the service account I gave at installation time, I can open the management reporter. We are using different users in a server machine. Other than service account, Ax users are unable to connect to management reporter. It is throwing an error "Cannot connect to management reporter server, do u want to specify a different server address". The User have all major roles specified in Ax 2012.

1602.2.png

I did another work around by logging in with service account and adding the AX 2012 user with which I want to connect to Management reporter. But I am getting an error that cannot add user to the management reporter using an integrated company as shown below.

Could anyone help me in adding AX 2012 user to management reporter.

Thank you,

Ramakrishna Tanneeru.

*This post is locked for comments

  • Suggested answer
    Ronny Profile Picture
    Ronny 80 on at
    RE: Unable to add new user to management reporter

    the answer is the screen from nadir

    if you add roles finance head, or finance supervisor (look from the screen from nadir) or the aot /privilages/duty to that user, wait for 2-3 minutes, the user will be added to management reporter user automatically. 

    if the ax user don't have the roles, the management reporter will not added as user

    thanks to dax finance blog for the info 

  • Suggested answer
    inadir Profile Picture
    inadir 400 on at
    RE: Unable to add new user to management reporter

    0458.Security_5F00_1.png

    check that

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Unable to add new user to management reporter

    As Tommy mentioned, the users in MR when using Dynamics AX 2012 comes from the security defined in Dynamics AX 2012 which then the MR integration service pulls up.

    There is great information on this link:

    http://blogs.msdn.com/b/axinthefield/archive/2015/02/02/management-reporter-2012-security-review-with-ax-2012.aspx

    Below is  a quick reference:

    Regards

    Rahul Mohta

    Independent Advisor for Microsoft Dynamics AX

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to add new user to management reporter

    Just running MR as administrator appears users and the message "... integrated ..." dissapears!

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to add new user to management reporter

    Thank you Tommy,

    I granted Security Admin to System Administrators and it helped. The reason of my confusion was that in other 2 environments I can add AX SysAdmins as users in MR.

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to add new user to management reporter

    I have been working with a client where we encounter the same types of errors.  We have double checked the license key, rebuilt the datamart, restarted services, and have assigned users Accounting roles as well as a security admin role.  None of the security changes have been reflected in MR.  Any advice would be appreciated.

    Thanks!

  • Verified answer
    skaue Profile Picture
    skaue Moderator on at
    RE: Unable to add new user to management reporter

    It is not an error really.

    It is more a message telling the administrator that any Management Reporter Service that is linked with Dynamics AX will not be able to "create new users" from the Management Reporter side. Users are created in AX, then given proper permission from AX, then finally Management Reporter collects users with proper permissions from AX automatically.

    Two things are most likely not configured right:

    1) The license for MR is missing

    2) The users in AX does not have the correct permissions. Again, System Administrator is NOT a role that Management Reporter looks for.

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to add new user to management reporter

    We experience exactly the same issue. All installed, configured and running. No messages in the logs. Can see all the companies and build the reports. Some users were automatically imported from AX and work fine. Got plenty more users with admin rights in AX which are not present in MR. But when I click the New User button I get exactly the same error.

    MR Version 2.1.12000.26

    AX Kernel 6.3.164.3198

    AX Application 6.3.164.0

  • skaue Profile Picture
    skaue Moderator on at
    RE: Unable to add new user to management reporter

    Assuming you have granted the users the correct roles the remaining step is to use the installer and admin account to insert the Management Reporter License so the service can add all the users who should have access. Without the license, the service will only insert less than a handful of users.

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to add new user to management reporter

    Dear All,

     

    I have the same error, again I set all in  Reconfiguration Cosole and show the same error,

     

    The user has the correct roles in AX, the integration in MR is doing and i don´t know what i don´t créate other users.

    Help me please :(

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