web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Global unsubscribe link

(1) ShareShare
ReportReport
Posted on by
Hi,

I would like to set the unsubscribe link as a global variable in Dynamics 365 Insight Journeys, so that I can recall in each email template the variable and have a single centralized place (the variable) where I can change the URL if needed in the future, without having to modify everytime all email templates.

I was wondering if there is any way to create a global variable, and then insert that in the "link" field of the link options in an email template (as per screenshot attached), without having to create a Content Block.

Thanks in advance!
Capture.PNG
I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    Unfortunately, Dynamics 365 Customer Insights - Journeys doesn't currently support global variables directly. This means you can't create a single variable that can be referenced across multiple email templates to store the unsubscribe link.
     
    But as a workaround you can explore On click Unsubscribe and Dynamic Content.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 43 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans