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Hello,
We are on Dynamics 365 on-prem and recently switched from Email Router to Server Side Synch. Can System admin in CRM approve emails for user mailbox?
Based on my research, i found that Global Admin+ Sys admin in CRM / Exchange admin + Sys admin in CRM can only approve emails for Online D365.
Will that apply for On premise CRM as well or CRM system admin is enough to approve emails in CRM?
Regards,
Chandu.
Thank you Jorge.
We have D365 On-Premise to Exchange Online deployment and none of the D365 administrators are set as global admins in O365.
We are considering option to uncheck "Process emails only for approved users", but before doing that can we would like to consider if it is best way to proceed.
Could you please provide any information you have on, what could affect when we uncheck above option in CRM.
Regards,
Chandu.
Hi Chandu
My name is Jorge Landazabal, about your question, Depending on the scenario it may vary:
D365CE On-Premise and Exchange Online: In this deployment, the Dynamics 365 administrator can approve mailboxes. The D365 Administrator need set as a Global admin into Office 365.
D365CE On-Premise and Exchange Server: In this deployment the user can approval when have the next roles Exchange Admin and Dynamics 365 System Admin
D365CE Online and Exchange Server: In this deployment the user can approval when have the next roles Exchange Admin, Dynamics 365 System Admin and O365 Global Admin
Regards
Jorge Landazabal
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