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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error loading control ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Error loading control error on Email To and Cc fields

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Posted on by AT-20060957-0 6
Hi All,
 
Over the last 2 weeks we are getting an issue that randomly occurs for users where they receive an Error loading control error when replying to emails. This error happens within the To and Cc fields. We have not customised the Email form (we still use the default) and it occurs in all Forms and Apps.
 
Summary
(1) Happens for all users
(2) Occurs in Chrome and Edge
(3) If you refresh the browser the error goes
(4) If you send the email although it displays the error it will still send to the recipient fine
 
Does anyone else have this issue or know of a resolution? We have logged this with MS Support but not really getting any resolution even though they said "we had similar reported concerns last week, after which same users shared with us the issue was not reproduced anymore"
 
I have the same question (0)
  • Chris Penalty Profile Picture
    Chris Penalty 27 on at
    We have exactly the same problem with the Email Cc field. Could you solve the problem somehow?
  • Suggested answer
    CU16091239-0 Profile Picture
    CU16091239-0 2 on at
     
    Forms that contain email lookup fields ("From", "To", "Cc", "Bcc") may instead show a link stating "Error loading control".
     
    This issue has been fixed and will be available as part of a future release.

    An immediate fix is to resize or refresh the browser window, which will force the SimpleLookup control to re-render.
  • HÓ-01100954-0 Profile Picture
    HÓ-01100954-0 6 on at
    Same for us

    Annoying bug...but the workaround mentioned above work 

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