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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 for Sales...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamics 365 for Sales, very slow saving and completing Activities

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Posted on by Community Member

We have been using Dynamics 365 for Sales for a couple of months now and we are noticing that it it extremely slow when saving activities that are being marked as complete (can take up to 16 minutes), and also when we change anything on an account or contact card and click save it will take a number of minutes to save.  As everyone will imagine this is annoying users greatly and they are ending up with several browser windows open all saving!  Does anyone have any idea what could be slowing it down?

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  • Suggested answer
    meelamri Profile Picture
    meelamri 13,216 User Group Leader on at

    Hi,

    Do you have workflows or plugins attached to activities, contact and account ?  

  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Wilks,

    In addition to Mehdi's suggestion, try another browser to see if you still have this problem.

    Also, when saving activity, account or contact, you could check in the System Jobs if there are some processes running in the background, which slows the saving of records.

  • Suggested answer
    sharma.sandeep82 Profile Picture
    sharma.sandeep82 743 on at

    Hi,

    Please check your customization like Workflow / Plugin, etc. which include on the Activities, Account and Contact entity. Also, try to deactivate / disable your Workflow / Plugins, etc. and check if you see any improvement in the performance.

    Can you let me know whether you are using On-Prem or Online version of Dynamics CRM?

    In case if you are using On-Prem, there could be a chance any background activities / jobs are running at the DB level, which causing this performance issue.

    Hope this will guide you to the right direction.

    --

    Thanks and Regards

    Sandeep Sharma

  • Community Member Profile Picture
    Community Member on at

    We do have some workflows and i have been through them all and deactivated the ones we dont need, and we dont have any plug-ins.

  • Community Member Profile Picture
    Community Member on at

    We are using the online version.

  • Suggested answer
    sharma.sandeep82 Profile Picture
    sharma.sandeep82 743 on at

    Hi,

    You can also check the latency and if that work perfectly then I would suggest to connect with Microsoft Support.

    --

    Thanks and Regards

    Sandeep Sharma

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