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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Customer Ledger Entrie...
Microsoft Dynamics NAV (Archived)

Customer Ledger Entries are CLOSED but 'closed by date' is EMPTY

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Posted on by Community Member Microsoft Employee

I've been trying to recreate a calculation on NAV 2015 (UK) for the average number of collection days on Customer Ledger and in the process have found that a number of entries on the customer ledger entry table that are marked as closed have no closed by date - they are not take-on entries and have occurred in all months since implementation.  We have UK, US and EU currencies but this should not affect the status if an entry is fully paid as far as I'm aware.   Anyone any ideas?

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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Ledger Entries are CLOSED but 'closed by date' is EMPTY

    Thanks for this Jens - I'm beginning to see your point about reliability.

    We've looked into quite a few transactions now trying to find a pattern and are beginning to suspect the users are picking up the invoice for application instead of the cash or credit memo. This results in the cash or credit memo being stamped with a closed by date but not the invoice.  Not a problem with fully credited invoices - they should not be used in the average collection days report I'm looking at - but the cash will be a problem.

    So it's primarily a processing issue I can take up with the client though a block on application of invoice to cash on NAV would be appreciated!!

    Kind Regards

    Joan

  • Verified answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at
    RE: Customer Ledger Entries are CLOSED but 'closed by date' is EMPTY

    Hi Joand,

    AFAICR, the closed-by fields are only used when you have a direct application, no partials. I know they are used in the program for several application-related reports, but they are not entirely reliable. I try to avoid them and build much more complicated reports instead.

    with best regards

    Jens

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