Unable to Create Case when associated with SLA with Customer Service Schedule.

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Posted on by gdas

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I am getting error while creation of Case associated with SLA and service calendar. When I am not associate my Business Hour into SLA , Case is creating successfully.

We have made all time zone (CRM, Calendar , Server) similar but its not help and also implement one simple SLA and associate Business hour but unable to resolve.

Error Details : Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]

[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]

Starting sync workflow 'Sample SLA', Id: c71a04cb-6c15-e811-80c4-005056b7e19f

Entering ConditionStep1_step: Sample SLA

Entering ConditionStep5_step: Check condition step - Applicable When- KPI1

Entering ConditionStep7_step:

Entering ConditionStep9_step:

Sync workflow 'Sample SLA' terminated with error 'TimeTrackingCacheLoader Operation encountered some errors {0}, see log for more detail.'

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