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Hi,
When using Dynamics 365 Remote Assist on HoloLens 2, I am unable to search for the email addresses of users outside my organization. How can I view users outside my organization?
Indeed, remote experts are limited to users *inside* your organization.
To call an external expert, you must first add him as a guest in your Azure Active Directory and ensure they have a Teams license or Remote Assist license.
Note: Currently, Remote Assist doesn’t support two users calling each other *even* if the two tenants are joined by federation.
Hi Vincent,
Okay, I see. So I am a student at a university and I sign in into Remote Assist using my institutions credentials. What are the specific steps for adding users outside the organization into the Azure Active directory?
Hmmm, I am not sure your University IT Admin will allow you adding guest to the Uni Azure Directory.
More information here : docs.microsoft.com/.../use-microsoft-teams-with-remote-assist
Just to add onto to what Vincent has said.
If you want to call someone using Remote Assist they need to be a Teams user and have 'access'.
You can use Teams Guesting to make that happen. Firstly, your University Admin would have to allow you to create a new Team and allow guesting on the Teams Admin portal. If you can do that, then create a new team and add your external user to your Team. If they are outside your org, Teams will make them a guest and send them an email to sign in.
But all of this is contingent on your University's IT department's permission settings.
Is there a solution to this? Can I purchase a Remote Assist subscription with an outlook/hotmail account that is not affiliated with any organization (i.e. a personal account and not a work or school account). That way I would be the Admin and would be able to communicate with other organizations.
Oh, I see. I will speak to the University Admin and see if this is possible. Thanks Jason!
You need to add the external user to the Azure active directory and then provide them a license of Microsoft Teams in order to view their email addresses in your system.
Regards.
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