RE: How to call Web API from a custom channel using a plugin?
I followed all your steps and was able to set up a custom channel within a customer journey, which starts a Power Automate stream that makes HTTP calls. Thank you very much for the suggestions, very useful and precise.
I also found this article useful:
www.cupofdev.com/.../
But I am unable to do two things:
1) Have custom channel activity appear as an interaction on the contact record. I have set up a workflow same as the one in the example, but the interactions are not tracked in the contact details.
2) I don't understand how to intercept responses ("Sent", "Delivered", "Keyword match") in the journey. How do I get this information? From the Power Automate stream?
In the journey I added some "if" tiles, but I don't understand in which Dynamics record I have to save the status coming from the Power Automate flow gateway, to be then processed by the journey's "If" tiles.
I would be very grateful if you could help me with this. Thanks so much!
Simone
