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Dynamics 365 Community / Forums / Customer Service forum / Error on app designer ...
Customer Service forum

Error on app designer when trying to open it from Dynamics 365 solution or my apps

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Posted on by Neal Jacobs 25

Hello,

On our CRM sandbox environment, we've done a number of customisations on the Customer Service and Sales Hub apps (unified interface). Since a couple of days, we're not able to access these any longer.

CRMError.jpg

We think this might have been caused, by some modifications on the apps itself, but we're not certain. The problem does not persist on the Customer service and Sales app (web)

The issue is not related to security roles. The user accounts have the same role as required for the app and also have got System administrator and System customiser enabled.

Since we're unable to access the app designer for the apps - what can we do?

Thanks in advance.

Best regards,

Neal Jacobs

Categories:
Setup and Upgrades
I have the same question (0)
  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Neal,

    I guess the best bet (cause you can't access the designer at all) is to contact Microsoft Support. They can look in to the traces too check the exact error which will hel in further troublshooting and fix.

    https://admin.dynamics.com

    Hope this helps.

  • Neal Jacobs Profile Picture
    Neal Jacobs 25 on at

    Thanks for your response Ravi, I have already done this.  

  • nvidia2000 Profile Picture
    nvidia2000 5 on at

    Hi Neal,

    Please can I ask if you were able to resolve this issue and what was the cause of the issue?

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