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Customer experience | Sales, Customer Insights,...
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Branching Rule for Text Question

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Posted on by 5

I have a text question on a survey that is optional - a response is not required.  I have a rule set up so if the question is answered, it then goes to the end of the survey.  Because it is optional, if they don't answer it, it should still take them to the end of the survey.  However, this does not work.  If the question is not answered, it goes to the next question, which is part of another branch and should not be seen.  Here's the rule I have set up.  How can I make this work?
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  • Suggested answer
    Rik Roy Profile Picture
    Microsoft Employee on at

    Hi,

    I tried to reproduce the scenario, but could get the desired outcome. Can you please drop an email to richowdh@microsoft.com and we can quickly look at your use case.

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